An AI assistant that takes front-desk drudgery off your team — in Telegram.

Books patients, answers FAQs, sends appointment reminders — 24/7, in their language. It doesn't replace your administrator, but it does stop the burnout.

Your front desk spends 60% of its time answering the same questions over and over.

Every other patient leaves before you've had a chance to reply. Not because your service is bad — your phone has limits, and Instagram doesn't read itself.

  • I tried calling from 9 a.m. — nobody picked up. In the end I booked at a different clinic.
  • I messaged on Instagram on a Saturday — they replied on Tuesday. By then I'd already been to a private lab.
  • I just wanted to ask if I had to fast — spent 15 minutes listening to hold music.

One bot, scenarios tailored to every specialty.

We add new specialties on request — 2–3 weeks to adapt the scenarios.

Scenarios for mammology consultations

The bot reads ultrasound and mammography results, sorts by urgency, and offers a mammologist plus a suitable slot. Live in private clinics since 2024.

Scenarios for gynaecology

Tactful phrasing, cycle-based triage, support for expectant mothers.

Scenarios for dentistry

Acute pain vs. routine appointments, photo-based pricing estimates.

Scenarios for ophthalmology

Eye-test booking, lens fittings, prep for laser correction.

Scenarios for paediatrics

Parent chat, vaccination schedule, fever — red flag handling.

Scenarios for labs

Test prep, result delivery, interpretation of abnormalities.

Scenarios for cosmetology

Procedure consultations, course recommendations, post-care.

Scenarios for family medicine

Routing to the right specialist.

How a mammology clinic recovered 40% of missed bookings

“Real partner-clinic case studies coming soon. We're happy to share rollout metrics under NDA on request.”

How much HealBot brings back into your till.

Drag the sliders to match your clinic — numbers update live. The estimate is conservative: we recover only 60% of the missed bookings.

  • 1 hour of admin time = €5
  • 8% of time spent on repeat questions
  • 60% recovery of missed enquiries

Transparent. No hidden caps.

Starter

For solo practices and small clinics just starting out.

  • 1 specialty of your choice
  • Up to 600 conversations / month
  • 1 language (upgrade to Pro for multilingual)
  • Core booking scenarios
  • Telegram only
  • Email support

Pro

For clinics with 2–5 doctors that want to scale without hiring.

  • Up to 3 specialties
  • Up to 3,000 conversations / month
  • Telegram + WhatsApp Cloud API
  • CRM: Bitrix24, AmoCRM, MEDESK, Doctor Eleks
  • Full analytics and PDF reports
  • Multilingual (UA / RU / EN / PL / RO)
  • Priority 24/7 support

Scale

For networks with 5+ clinics and high-volume specialties.

  • Unlimited specialties
  • Up to 30,000 conversations / month, then pay-per-use
  • Custom integrations
  • Dedicated account manager
  • 99.9% SLA + EU-region infrastructure
  • Dedicated infrastructure on request
  • White-label optional

Call centre, front desk, or HealBot?

Over a 3-month horizon the bot saves 3–5× more than any of the traditional approaches.

  • Monthly cost
  • Average reply time
  • Nights and weekends
  • Analytics and reports
  • Multilingual support

Common questions from chief physicians.

If your question is more specific — message us on Telegram, I'll reply personally within the day.

How are patients' personal data protected?
Every conversation is encrypted in transit and at rest. By default, data lives in HealBot's infrastructure; EU-region hosting (Frankfurt / Amsterdam) is available on Pro and above, with other regions discussed during onboarding. GDPR-ready: we sign a DPA, retain data for the minimum necessary period, and never share personal medical data with third parties — including Google (Gemini API), where only de-identified scenarios are sent to the model.
What if a patient doesn't use Telegram?
HealBot has a parallel channel via Viber and a web widget on the clinic's site. The patient picks whichever is easier. On average 78% of your patients already use Telegram — we'll verify this during the demo.
Do you work with clinics in Poland, Romania, or Kazakhstan?
Yes. Scenarios are available in UA / RU / EN / PL / RO; Kazakh and KZ-Russian variants are added on request. We connect to the local PMS and messengers used in each market. Contracts and invoices go through a Ukrainian sole proprietorship (FOP) with payment in $/€/₴/₸; for EU clinics we can issue a partner invoice via our European entity on request.
How long does roll-out take?
For a typical specialty (mammology, gynaecology, dentistry) — 5–7 working days from sign-off to launch. We adapt to your workflow, plug in the PMS, and test on your real cases. A non-standard CRM integration takes up to 3 weeks.
Can the bot replace our administrator?
No, that isn't HealBot's goal. The administrator stays on — they just stop drowning in repeat questions and get more time for patients who are already in the clinic. From our deployments: front-desk staff spend 60% less time on inbound.
What happens if the bot can't answer?
It escalates the conversation to the administrator with full context. No "sorry, I didn't understand" — there's always a human fallback, and the patient sees that. Escalation rate on typical specialties: 8–12%.

We'll show you the live bot in 20 minutes.

Not a slide deck — you'll talk to a real bot in real time and we'll work out how it fits your process.